Privacy Policy

As at June 2026

We are delighted that you are interested in complete:fullness and would like to thank you for your trust.

We attach great importance to the protection of your personal data. We treat your data confidentially, with care and in accordance with the applicable data protection regulations – in particular the European Union’s General Data Protection Regulation (GDPR) and the revised Swiss Data Protection Act (revDSG).

In this privacy policy, we explain what personal data we collect, the purposes for which we process it, and what rights you have in relation to your data.

1. Data controller

The controller responsible for the processing of personal data on this website is:

complete:fullness GmbH
64 Weinbergstraße
8802 Kilchberg
Switzerland
Email: hello@completefullness.com

The data controller is the legal entity that determines the purposes and means of processing personal data.

2. Scope

This privacy policy applies to

  • visiting our website,
  • getting in touch with us,
  • signing up to the complete:fullness community,
  • the use of the complete:fullness self-assessment,
  • booking appointments via Calendly,
  • as well as any other personal data that you voluntarily provide to us.

3. What personal data we process

Personal data is information that can be used to identify you, either directly or indirectly.

Depending on how you use our website, we may, for example, process:

  • First name
  • Surname
  • Email address
  • Communication content
  • Technical information about your device
  • Browser information
  • IP address
  • Date and time of access
  • Information that you provide to us voluntarily when making an enquiry or using our services.

We process only the data that is necessary for the specific purpose.

4. Visiting our website

When you visit our website, technical information is collected automatically.

These include, in particular:

  • IP address
  • Date and time of access
  • pages viewed
  • Browser type and browser version
  • operating system used
  • Referrer URL
  • Hostname of the connecting computer

This information is intended solely to,

  • to ensure the technical functionality of our website,
  • to ensure the security of our systems,
  • to identify and rectify technical faults,
  • and to ensure the reliable operation of our website.

This data is not combined with any other personal data.

The legal basis is Article 6(1)(f) of the GDPR (legitimate interest in the secure and stable operation of our website) and the relevant provisions of Swiss data protection law.

5. Hosting

Our website is hosted by Hostpoint AG, Neue Jonastrasse 60, 8640 Rapperswil-Jona, Switzerland.

Hostpoint processes personal data solely on our behalf and to the extent necessary for the provision and secure operation of our website.

Where required by law, an agreement on order processing has been entered into with Hostpoint.

Further information on data processing by Hostpoint can be found at:
https://www.hostpoint.ch/hostpoint/kontakt-agb.html#datenschutz

6. SSL or TLS encryption

Our website uses SSL or TLS encryption.

This ensures that all data you send to us is transmitted in encrypted form. You can recognise an encrypted connection by the padlock icon in your browser and by the address bar displaying „https://“.

Encryption is used to protect your personal data from access by unauthorised third parties.

Cookies

Our website uses technically necessary cookies, which are required for the secure operation and basic functions of the website.

Technically necessary cookies are processed on the basis of our legitimate interest in ensuring the secure and functional provision of our website, in accordance with Article 6(1)(f) of the GDPR and the relevant provisions of the Swiss Data Protection Act (revDSG).

Should we use optional cookies in future – for example, for analytics or marketing purposes – their use will be based solely on your prior consent, given via our consent banner.

7. Making contact

If you contact us by email, we will process the personal data you provide solely for the purpose of dealing with your enquiry.

This includes, in particular:

  • Your name
  • Your email address
  • the content of your message
  • any further voluntary information, if applicable

Your data will be processed solely for the purpose of communicating with you and dealing with your enquiry.

The legal basis is

  • Article 6(1)(b) of the GDPR, provided that your enquiry is for the purpose of entering into or performing a contract,
  • or Article 6(1)(f) of the GDPR on the basis of our legitimate interest in efficient communication.

Your data will not be passed on to third parties unless required by law or necessary to process your enquiry.

8. Principles of our data protection policy

We process personal data exclusively

  • transparent,
  • earmarked,
  • in accordance with the principle of data minimisation,
  • only for as long as necessary,
  • and subject to appropriate technical and organisational security measures.

We do not sell personal data, nor do we pass it on to third parties for marketing purposes.

Our aim is to handle your data responsibly and with trust – just as carefully as we work with the people who use our services.

9. complete:fullness Community

You can sign up for the complete:fullness community via our website.

As part of the registration process, we collect the following personal data:

  • First name
  • Surname
  • Email address

We use this data solely to provide you with content from the complete:fullness Community and to stay in touch with you.

These include, in particular:

  • scientifically grounded insights into mental resilience and physical strength,
  • Smart Shifts and practical exercises,
  • Inspiration and further reading,
  • Information on new offers, events and programmes,
  • as well as coordinated email correspondence relating to your registration.

Registration for the community is based solely on your voluntary consent.

The legal basis is Article 6(1)(a) of the GDPR and the relevant provisions of the Swiss Data Protection Act (revDSG).

You can withdraw your consent at any time with future effect, for example via the unsubscribe link in every email or by sending a message to hello@completefullness.com.

Withdrawal does not affect the lawfulness of the processing carried out up to that point.

10. Sending our community emails

We use a specialist email service provider to send out our community communications. Once this provider has been finalised, this privacy policy will be updated accordingly.

The relevant service provider processes personal data solely on our behalf and in accordance with the applicable data protection regulations.

We enter into a data processing agreement or an equivalent data protection arrangement with the service provider in question, where required by law.

11. Personalisation of our content

Our aim is to provide you with content that is as relevant and helpful as possible.

For this reason, we may use information about your registration or your previous interactions with our emails to better tailor content to your interests.

No automated decision-making within the meaning of Article 22 of the GDPR takes place in this context.

No automated decisions with legal or similar effects are made in this context.

12. complete:fullness Self-assessment

The complete:fullness self-assessment enables you to carry out an initial personal assessment of your current situation.

To carry out the self-assessment, we require the following personal data:

  • First name
  • Surname
  • Email address

This information is required so that we can

  • Get your personalised result,
  • Send you this result by email,
  • and, where appropriate, provide additional information to help you interpret your results.

Your data will be processed solely for the purpose of carrying out the self-assessment and providing you with your personal results.

The legal basis is Article 6(1)(b) of the GDPR (performance of the service you have requested) or your consent, where this is required.

13. Further information following the self-assessment

If you have given your explicit consent, you will receive additional content from complete:fullness following your self-assessment.

These may include, in particular:

  • Explanations regarding your result,
  • scientific background,
  • practical exercises,
  • Smart Shifts,
  • Recommendations for further resources,
  • Invitations to events,
  • as well as opportunities for personal development.

This communication takes place solely on the basis of your express consent.

You may withdraw this consent at any time with future effect.

14. Data security

We will treat the results of your self-assessment as confidential.

Access to personal data is restricted to those individuals who require this information to carry out their respective duties.

We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.

15. No disclosure for advertising purposes

We will neither sell your personal data nor pass it on to third parties for their own marketing purposes.

Data will only be disclosed,

  • if you have given your express consent to this,
  • where this is required by law,
  • or where external service providers process data solely on our behalf and in accordance with our instructions.

16. Booking appointments via Calendly

We use the service to arrange initial consultations or other appointments Calendly.

When you book an appointment via our website, the personal data required for this purpose will be processed. This includes, in particular:

  • First name
  • Surname
  • Email address
  • preferred date
  • Optional details regarding your enquiry

This data will be used solely for the purposes of planning, conducting and preparing for the relevant meeting.

Calendly processes the data in its capacity as a technical service provider. Further information can be found in Calendly’s privacy policy:
https://calendly.com/privacy

The legal basis for the processing is Article 6(1)(b) of the GDPR (implementation of pre-contractual measures) and our legitimate interest in the efficient organisation of appointments in accordance with Article 6(1)(f) of the GDPR.

17. Retention period

We only retain personal data for as long as is necessary for the relevant purposes or as required by statutory retention obligations.

As soon as the purpose of the processing no longer applies and there are no longer any statutory retention obligations, the personal data will be deleted or anonymised.

If you withdraw your consent or request that your data be deleted, and there are no legal grounds preventing such deletion, your data will also be deleted.

18. Recipients of personal data

We work with selected technical service providers to deliver our services.

These may include, in particular:

  • Hosting provider
  • Appointment booking services
  • A provider for sending out our community communications
  • IT service provider

These companies receive personal data only to the extent necessary for the provision of their respective services.

Where required by law, we enter into data processing agreements or comparable data protection agreements with these service providers.

Your personal data will not be passed on to third parties for their own advertising purposes.

19. Data transfers to third countries

Where service providers engaged by us process personal data outside Switzerland or the European Economic Area, this is done exclusively in compliance with the applicable data protection regulations.

Where necessary, personal data will only be transferred on the basis of appropriate safeguards, in particular an adequacy decision by the European Commission, the recognition of an adequate level of data protection under Swiss law, or the use of the standard contractual clauses approved by the European Commission.

20. Data security

The protection of your personal data is important to us.

We implement appropriate technical and organisational security measures to protect your data against loss, tampering, unauthorised access or unauthorised disclosure.

Our security measures are continuously reviewed and refined in line with technological developments.

21. Support from AI-powered systems

To support our internal work processes, we use state-of-the-art AI-powered systems where necessary.

These help us, for example, with

  • the organisation and summarisation of information,
  • the preparation of draughts and documentation,
  • the optimisation of administrative processes,
  • the preparation of analyses,
  • as well as improving internal work processes.

Where personal data is processed in this context, this is done exclusively in accordance with the applicable data protection regulations and in line with the principle of data minimisation.

We take care to process only the personal data that is necessary for the purpose in question.

No decision-making is carried out exclusively by automated means within the meaning of Article 22 of the GDPR. Decisions with legal or similar effects are always reviewed by a human being, who is also accountable for them.

Where external providers of AI systems are used, this is done exclusively on the basis of appropriate data protection safeguards. Where required by law, we enter into data processing agreements with the relevant providers or base data transfers on recognised safeguards in accordance with the GDPR and the revised Swiss Data Protection Act (revDSG).

We currently use ChatGPT Enterprise (OpenAI) and Claude Team (Anthropic), amongst others, for this purpose. The specific systems used may change as our technical infrastructure continues to develop.

22. Changes to this Privacy Policy

We reserve the right to amend this privacy policy should this become necessary due to legal, technical or organisational changes.

The current version published on our website shall apply in each case.

We therefore recommend that you review this privacy policy from time to time.

23. Your rights

Provided that the legal requirements are met, you have the following rights in particular with regard to your personal data:

Information

You have the right to be informed as to whether we process any personal data about you, and if so, what data we process.

Correction

You may request the rectification of inaccurate personal data or the completion of incomplete personal data.

Deletion

You have the right to request the erasure of your personal data, provided that there are no statutory retention obligations or other legal grounds preventing such erasure.

Restriction of processing

Subject to the conditions laid down by law, you may request that the processing of your personal data be restricted.

Data portability

Provided that the legal requirements are met, you may request that we provide you with the personal data you have supplied in a commonly used, machine-readable format, or that we transfer it to another data controller.

Objection

Where we process personal data on the basis of legitimate interests, you may object to such processing at any time on grounds relating to your particular situation.

Withdrawal of consent

You may withdraw your consent at any time with effect for the future.

The withdrawal does not affect the lawfulness of the processing carried out up to the time of withdrawal.

In principle, you may exercise your rights free of charge.

24. Right of appeal

If you believe that the processing of your personal data breaches applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority.

For individuals within the European Union, this right is governed by Article 77 of the GDPR.

For matters relating to Swiss data protection law, you may contact the Federal Data Protection and Information Commissioner (FDPIC).

25. Data protection enquiries

If you have any questions about data protection or the processing of your personal data, please feel free to contact us at any time.

Email:
hello@completefullness.com

We endeavour to respond to your enquiries promptly and transparently.

26. Double opt-in procedure

We use what is known as a double opt-in procedure for signing up to the complete:fullness Community.

Once you have registered, you will first receive an email containing a confirmation link. Your registration will only be activated once you have clicked on this link.

This procedure is designed to protect your personal data and ensures that no third party can log in using your email address.

27. Validity of this Privacy Policy

This privacy policy applies in the version currently published on our website.

Should we make further developments to our website, our digital services or the technical systems we use, or should there be changes to legal requirements, we will amend this privacy policy accordingly.

28. Our approach to data protection

Trust is a fundamental basis of our collaboration.

That is why we handle personal data with the same care, respect and sense of responsibility that characterise our work with people.

We only process the information that is necessary for our services, provide transparent information about how it is used, and ensure that your data is handled responsibly.

We regard data protection not merely as a legal obligation, but as part of our responsibility towards the people who place their trust in us.